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Offers and rebates

What does it mean to load offers to my card?
Why do I need to load offers to my card?
How do I get my rebate?
How do I know my rebate is coming?
I made my purchase, so where’s my rebate? Isn’t it supposed to be automatic?
Do offers apply for in-store purchases or online only?
I have several cards connected to Offermatic. How do I know which one the offer has been loaded to?
What’s an automatic rebate? Is it like a gift card?
I've connected my PayPal account to Offermatic. Can I make a qualifying purchase on one of the cards I have connected to my PayPal account?
How long will it take for my automatic rebate to be credited to my account?
What if one of the stores I have an offer at doesn't accept credit cards?

Connecting a card

I can see my card issuer or bank is supported by Offermatic, but I'm having trouble entering it.
I’m trying to connect a card but I’m having issues with additional security questions.
How do I enter my card/bank name?
I have several results when enter my card/bank name. How do I know which one is my card?
I can’t find my card.
What password is required to connect a card?
Why should I add more than one card?

Security

Is Offermatic a scam? Why do I have to log in to my online card issuer? That’s weird!
How does my bank provide read-only access to my purchase history?
Do you sell my personal information?
Do you store my login information on your servers?
Can someone access my login credentials or account numbers?
Will using Offermatic impact my credit score or credit report?
What if I delete my account? Do you keep my bank login information?
Can someone see or steal my credit or debit card account number?
Can Offermatic employees view my bank account numbers or credit card numbers?
How can I protect my Offermatic account?

back to topOffers and rebates

1. What does it mean to load offers to my card?

You load an offer to your card if you like it and want to use it. To load an offer simply click the large blue “Load It” button and you’re good to go!

2. Why do I need to load offers to my card?

Loading offers to your card allows us to verify that you’ve shopped with the merchant offering the deal. Then we can pay out your savings automatically.

3. How do I get my rebate?

Tell us how to pay you by entering the credit card number of the account you’d like your savings sent to. The rebate appears as a credit on your statement within 5-7 days after the qualifying purchase is made.

4. How do I know my rebate is coming?

After your first qualifying purchase is made we’ll send you an email confirming the purchase and letting you know your rebate is on its way!

5. I made my purchase, so where’s my rebate? Isn’t it supposed to be automatic?

A statement credit on your card account will be issued generally within 5 business days after your qualifying purchase, but may take up to 2 billing cycles to post to your account. It's automatic because it's credited directly to your card without you having to do anything.

6. Do offers apply for in-store purchases or online only?

You can see the specific terms for each offer by clicking on the "See details" link.

7. I have several cards connected to Offermatic. How do I know which one the offer has been loaded to?

By loading the offer to one connected card you can use any connected card to make your qualifying purchase. We're able to verify purchases on any card you've connected to Offermatic.

8. What’s an automatic rebate? Is it like a gift card?

No. An automatic rebate is a statement credit that we apply to the debit or credit card of your choice after you make a qualifying purchase.

9. I've connected my PayPal account to Offermatic. Can I make a qualifying purchase on one of the cards I have connected to my PayPal account?

If the card is also connected to Offermatic--yes. If it is only connected to PayPal, then no. You need to connect the card to Offermatic as well.

10. How long will it take for my automatic rebate to be credited to my account?

It takes up to 30 days after your qualifying purchase for your savings to be posted to your statement.

11. What if one of the stores I have an offer at doesn't accept credit cards?

You can still receive your savings automatically if the store accepts debit cards and you connect a debit card to Offermatic. If you don't receive your rebate automatically you can contact us and we'll look into it!

back to top Connecting a card

1. I can see my card issuer or bank is supported by Offermatic, but I’m having trouble entering it.

Make sure you are entering your username, password, and other information accurately by logging in to your online card account or bank directly. If you are still having issues, contact us with the following information:

Name of your card issuer or bank
Your card issuer or bank’s URL (www.chase.com, for example)
The specific error messages you receive trying to add the account
Any extra security requirements your card issuer or bank has to authorize login, such as additional security questions

2. I’m trying to connect a card but I’m having issues with additional security questions.

If you are connecting a card and have issues with additional security questions or answers, try the following:

If you’ve forgotten the answers, you should log into your online card account or bank’s website, or call to retrieve the questions and answers. Remember, they must match exactly.
For some financial institutions, security questions and answers need to be in the exact same order as they are listed on the instituion’s website.
For some financial institutions, answers may be case-sensitive. So if your answer is “Pet,” entering “pet” may not work.

3. How do I enter my card/bank name?

Just start typing the name of your card issuer or bank and we will show you a list of card issuers and banks based on the first letters you type. If you can’t find your card issuer or bank, make sure your spelling is correct. Still not seeing it? Try another keyword (e.g. “Chase” instead of “the Chase Bank”).

4. I have several results when enter my card/bank name. How do I know which one is my card?

Try checking your card or a recent statement to find your specific issuer. If you’re really not sure which card issuer is yours, try the top result under “Most Popular Results.”

5. I can’t find my card.

We are currently working with over 5,000 card issuers in the U.S., but we don’t support international cards yet. If you have a PayPal account, you can try registering with that account. Still having trouble? Shoot us an email at with your Offermatic username, your bank’s name, and your bank’s URL and we’ll look into it!

6. What password is required to connect a card?

The same password you use to log in to your online card account or bank.

7. Why should I add more than one card?

When we have a more complete view of your purchase history we’re able to send you more relevant offers. Adding multiple cards gives us a better idea of what you like, so we can help you save money on those things!

back to top Security

1. Is Offermatic a scam? Why do I have to log in to my online card issuer? That’s weird!

Hey, we hear you. It’s a bit out of the ordinary. But then again, so is our service. Your purchase history is how we help you save on the things you actually want.

We wish we were mind-readers, but we’re not. We all have Offermatic accounts too, and that’s why Offermatic uses 256-bit SSL EV bank-grade encryption and SAS 70 Type II secure data centers. Our savings-matching technology can only read your purchase history to find you amazing offers--it can’t access your account in any other way.

We’d be happy to put your mind at ease if you have any additional questions. You can learn more (link here to the security page) here, or contact us.

2. How does my bank provide read-only access to my purchase history?

By logging in to your online card account or bank Offermatic can only see where you’ve shopped’we can’t see specific items you’ve purchased or access your account in any other way.

3. Do you sell my personal information?

Never. When we send you a deal from one of our partners, it’s based on your anonymous purchase history. We do not, and will not, provide or sell any personal information in order to give you great offers.

4. Do you store my login information on your servers?

No. When you log into your financial institution through Offermatic, we do not have access to nor do we store any of your log in data - only your bank has access to this information. After you’ve connected your card, your account information is never stored on our servers, or displayed on the site. So while we will have anonymous access to your transactions (in order to save you money) - we don’t know who you are, your address, or your card account number(s).

5. Can someone access my login credentials or account numbers?

No. After you set up your Offermatic account and log into your card issuer the first time, your login credentials are never displayed again.

6. Will using Offermatic impact my credit score or credit report?

No. There is absolutely no relationship between using Offermatic and your credit score or report.

7. What if I delete my account? Do you keep my bank login information?

Absolutely not. If you delete your account, ALL information related to that account would be deleted.

8. Can someone see or steal my credit or debit card account number?

No. After your initial account setup, your login credentials for your financial institution or your account numbers are never again displayed in Offermatic. So even if someone managed to obtain or steal your Offermatic account login, he or she would not be able to access your card account number or your login credentials.

9. Can Offermatic employees view my bank account numbers or credit card numbers?

No. Your card login credentials are in encrypted form at all times.

10. How can I protect my Offermatic account?

Don’t share your Offermatic password with anyone
Make sure that your password is complex, including both numbers and capital letters
Make sure that you have virus protection and a firewall on any computer you use to access Offermatic

back to top Other questions

1. What is my username and why do I need one?

You create your username when you create an account. You can find it under the Profile tab. You'll be able to use it in the future as part of our upcoming social features, but for now you only need your email address to log in.

2. If your service is free, how do you make money?

We make money by saving you money. We get a commission from the merchants we partner with when our members take advantage of offers.

3. How can I change my email address?

To change the primary email address for your account, please contact us requesting the change from the email address you already have registered with Offermatic.

4. How do I remove a card?

Please contact us if you’d like to remove a card.

5. How do I delete my account?

Please contact us if you’d like to delete your account.

back to top Points

1. How do points work?

We’re currently working on a new rewards program--stay tuned! If you already have points they will be transferred over to the new rewards program when we roll it out next month, so congratulations! You’re already ahead of the curve.

2. How can I earn points?

Invite a friend +200 points
Share an offer +200 points
Connect a card +150 points
New purchase on my card +2 points
Like us on Facebook +100 points
Follow us on Twitter +100 points

3. What can I get with my points?

With our new rewards program your points will give you access to:

More valuable offers (e.g. $10 rebates rather than $5 ones, or no purchase minimums)
The chance to double your cash back from online purchases
Sweepstakes for prizes like giftcards and free shopping sprees
The ability to “gift” offers to your friends

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